FREQUENTLY ASKED QUESTIONS
We often find that the therapeutic process can come with many questions, as every practice varies in their policies and procedures. Please take a look at our frequently asked questions below.
In-person & online psychotherapists | South Austin & across TX
At our practice, we first request an initial 15-20 minute phone consultation with one of our clinical directors to hear more about your needs. During this phone call, we will recommend any therapists at our practice that we believe would be a good fit. If you would like to move forward during our phone call, we’ll immediately invite you to our client portal to fill out the intake forms and connect you with your therapist to set up the intake session.
The price of services depends on the type of therapy provided and the length of each session. Our fees very based on the clinician you work with and their experience, credentials, trainings, and services. Below is the range for the most common services and fees. Please call our office with questions about our sliding scale and superbills.
- Initial Consultation Call (15-20 minutes): Free
- Initial/ Intake Counseling Session: $140-$175
- Individual Therapy Session (50-55 minutes): $140-$175
- Play Therapy Session (45 minutes): $140-$175
- Group Play Therapy Session (45 minutes): $140-$175 per child
- Groups for children and teens ages 9 & up: Will vary on the nature of the group, but will range from $60-$100
Session fees vary by clinician and by the type of appointment. For our more experienced clinicians, the session fee is usually higher than our associates. Additionally, all our intake sessions range from $10-$25 more than ongoing session fees. This is due to the nature of the intake session. This session is typically longer than ongoing sessions and involves treatment planning by the therapist. Additionally, family session and group session fees vary by clinician, however this is all noted in the therapists’ informed consent.
We are excited to now offer in network services with Aetna members! We are currently in network with Aetna plans, excluding Medicare plans.
We are an out of network provider with all other insurance companies. We are happy to discuss our sliding scale fees or provide you with a Superbill to seek insurance reimbursement. If you would like any guidance on seeking insurance reimbursement, please feel free to reach out to us today!
Each therapist at our practice offers limited sliding scale spots. Please reach out to us if you would like to receive services under a sliding scale so we can discuss our availability.
We have a client portal where you can log in and view billing documentation, upcoming session appointments, and upload files. You can log into the client portal by visiting our website and clicking on “client portal” in the menu bar.
Absolutely! We find working with parents and caregivers extremely important. We typically request that the initial intake session is only with caregivers so that we can really get a thorough history of your child and family and begin treatment planning. Your child’s therapist might request monthly parent sessions to check in and provide resources or they might request that you join sessions.
We do not provide weekly reports of our play therapy sessions. We believe that confidentiality is very important for the therapeutic relationship, even for our youngest clients. We do however provide themes from sessions to parents during our ongoing parent sessions and provide resources that can further support your child’s goals during our parent sessions.
We can provide a diagnosis for our clients, particularly our clients who are seeking insurance reimbursement or utilizing their insurance benefits. However, when providing a diagnosis, we must ensure our client fits the criteria for the assigned diagnosis and may recommend you seek further evaluation by a psychiatrist or a psychologist.
We do not prescribe any medications. If we believe you may benefit from medication, we will refer you to a psychiatrist who has the medical training to support medication management.
You do not need a referral to see one of our providers. For most therapists, you do not need a referral and can reach out directly to each practice.
No, we do not take walk-ins at MCC. We always want to talk to potential clients prior to scheduling a session to ensure we may be a good fit. Additionally, we require our clients to fill out our intake forms prior to the initial intake session.
We do not offer mental health evaluations. We always recommend clients visit Integral Care if located in Travis County or Bluebonnet Trails if located in Williamson County.
Payments may be made via debit or credit cards, as well as Health Savings Account or Flexible Savings Account (HSA/FSA) payment cards.
Your Rights As A Client
We value transparency and open communication throughout your time with us. As our client, you have the right to take the following actions at any time:
- Request your health care records. Requests for personal use may incur a $25 fee. Requests made by a third party, even attorneys, may be subject to a higher fee due to additional steps required for HIPAA compliance. These fees cover processing, extracting, reviewing, and sending medical records.
- Contact our Owner and CEO, Rosalie Piedra. If you have any concerns or complaints during your time with us. Rosalie can be reached at rosalie@mindfulconnectionstx.
com . If we are unable to resolve your complaints to your satisfaction, you may also contact our licensing board. - Contact the U.S. Department of Health and Human Services, Office for Civil Rights, for complaints concerning HIPAA Privacy Regulations at: OCRMain@hhs.gov
- File a consumer complaint regarding the privacy and security of your health information with the Texas Office of the Attorney General by clicking this link.
- Contact our licensing board. You may file a complaint with our licensing board:
Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, TX 78701
Telephone: 1-800-821-3205
*Texas law requires that requests for mental health records be made in writing. Records will be provided in accordance with Texas law and applicable privacy regulations. We are required to retain your records for 7 years, or 5 years after a former child client turns 18. To obtain your records, or your child’s records, please submit a written request via email to rosalie@mindfulconnectionstx.
